Privacy Policy

Effective date: 01 September 2026

YekMind is provided by YekTech Consulting Ltd.

This Privacy Policy explains how YekMind collects, uses, stores, and protects personal information when you use the YekMind app or website.

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

support@yekmind.com

1. About YekMind

YekMind is a digital wellbeing app that provides Cognitive Behavioural Therapy (CBT)-informed self-help tools, guided reflections, daily check-ins, structured exercises, reminders and supportive coaching features.

YekMind is not a medical device, diagnostic tool, crisis service or replacement for professional therapy, diagnosis or healthcare.

2. Information we collect

Depending on how you use YekMind, we may collect and process the following types of information.

Account information

This may include:

• your name;
• your email address;
• your account login details;
• your user ID;
• account creation and account status information.
• App content and wellbeing data

YekMind may store information that you enter into the app, including:

• daily check-ins;
• mood ratings;
• notes and reflections;
• chat messages;
• Thought Records;
• Action Plans;
• Behavioural Activation activities;
• Weekly Reflections;
• anxiety, mood, sleep and wellbeing questionnaire responses;
• progress history.

This information may include sensitive wellbeing information if you choose to enter it.

Subscription and usage information

If you use Premium features, we may process information related to:

• your subscription status;
• trial status;
• message allowance and usage;
• top-up message purchases;
• subscription provider information;
• app-store or RevenueCat purchase identifiers where applicable.

Payment transactions are processed by the relevant app store and/or payment provider. YekMind does not directly collect or store your full payment card details.

Device, app and technical information

We may process limited technical information needed to operate and protect the app, such as:

• app version;
• device operating system;
• crash or error information;
• notification preferences;
• app security settings stored on your device;
• approximate technical logs needed to diagnose problems.

3. How we use your information

We use your information to:

• create and manage your YekMind account;
• provide wellbeing tools, check-ins, reflections and CBT-informed support;
• save your progress and app history;
• personalise your experience within the app;
• provide Premium access, message allowances and subscription-related features;
• send optional reminders if you enable notifications;
• respond to support requests;
• maintain security and prevent misuse;
• diagnose technical issues and improve the app;
• comply with legal, regulatory and app-store requirements.

4. Legal basis for processing

Where applicable under UK data protection law, we rely on one or more of the following legal bases:

Contract: to provide the app, account, subscription and requested services.

Consent: where you choose to provide certain information or enable optional features such as notifications.

Legitimate interests: to maintain, secure and improve the app, respond to support requests and prevent misuse.

Legal obligation: where we are required to keep or disclose information to comply with the law.

Where special category data is processed, such as information about your wellbeing or mental health that you choose to enter, we process it only as necessary to provide the app features you request and with appropriate safeguards.

5. AI-supported features

YekMind includes AI-supported coaching and reflection features.

Information you enter into chat or structured tools may be processed to generate responses, suggestions, summaries or reflections. You should avoid entering information that you do not want to be processed by the app.

YekMind is designed to provide general CBT-informed self-help support. It does not provide medical diagnosis, emergency support or professional clinical advice.

6. Notifications

If you enable reminders, YekMind may schedule local notifications to support routines such as daily check-ins, action plans, behavioural activation activities or progress reminders.

You can turn notifications off in the app or through your device settings.

7. App lock and device security

YekMind may allow you to use app lock, PIN or biometric unlock features on your device.

Biometric authentication is handled by your device operating system. YekMind does not receive or store your fingerprint, face scan or biometric template.

8. Who we share information with

We do not sell your personal information.

We may share or process information with trusted service providers where necessary to run YekMind, such as:

• cloud hosting and database providers;
• authentication and account-management providers;
• AI and app functionality providers;
• subscription and purchase-management providers;
• analytics, logging or error-monitoring services where used;
• app stores and payment platforms where relevant.

These providers may process data on our behalf or independently according to their own responsibilities and terms.

9. International transfers

Some service providers may process information outside the United Kingdom or your country of residence.

Where this happens, we aim to use appropriate safeguards required by applicable data protection law.

10. How long we keep information

We keep your information only for as long as necessary for the purposes described in this Privacy Policy.

In general:

• account information is kept while your account remains active;
• app content and wellbeing data are kept while your account remains active unless deleted earlier;
• subscription and purchase records may be kept as needed for accounting, fraud prevention, legal, tax or app-store compliance reasons;
• technical logs may be kept for a limited period to maintain security and diagnose problems;
• account-deletion suppression records may be kept to prevent future subscription webhooks from recreating deleted account data.

11. Account deletion

You can delete your YekMind account in the app through:

Profile & Settings → Delete account

Deleting your account permanently removes your account and associated YekMind app data from our active systems, except where limited information must be retained for legal, security, fraud-prevention, accounting or compliance reasons.

Deleting your YekMind account does not automatically cancel any active subscription through Google Play or the App Store. You should manage or cancel your subscription through the relevant app store if you do not want it to renew.

A public account deletion information page is available at:

https://yekmind.com/delete-account

12. Your rights

Depending on your location and applicable law, you may have rights including:

• the right to access your personal information;
• the right to correct inaccurate information;
• the right to request deletion of your information;
• the right to withdraw consent where processing is based on consent;

To exercise your rights, contact:

support@yekmind.com

13. Children

YekMind is intended for adults and is not designed for children.

If we become aware that a child has created an account or provided personal information without appropriate consent, we may delete the account and associated data.

14. Safety and crisis support

YekMind is not an emergency service.

If you feel at immediate risk of harm, or if someone else may be at immediate risk, contact emergency services or a local crisis support service immediately.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the effective date at the top of this page. Significant changes may also be highlighted in the app or on the website.

16. Contact

For privacy questions, support requests or account queries, contact:

Email: support@yekmind.com